Shipping Information Last updated: Nov 2023
Shipping Rates and Times
• We offer free shipping on orders above A$100. Shipping rates may vary depending on your location, the weight of the items, and the shipping method chosen during checkout. Please refer to the shipping options at the time of purchase for exact rates.
• For our customers’ convenience, we strive to process and dispatch orders within [Processing Time] business days. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
• Standard shipping within the [Your Country] typically takes [Estimated Shipping Time] business days, while international shipping may take longer. Please note that delivery times may vary due to factors beyond our control, such as customs delays or unforeseen weather conditions.
• We currently offer shipping services to customers within [List of Countries/Regions You Ship To]. Please ensure that your shipping address is accurate and complete, as we are unable to deliver to P.O. boxes or incomplete addresses.
• We provide order tracking for all shipments. After your order is processed and shipped, you will receive an email with tracking information to monitor the status of your delivery.
• If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free return policy. To be eligible for a return, your item must be in its original condition, unused, and in the same packaging as received.
Initiating a Return
• To initiate a return, please contact our customer support team within [Return Window] days of receiving your order. You can reach out to us via [Contact Email or Phone Number]. Please include your order number, the item(s) you wish to return, and the reason for the return.
Refunds and Exchanges
• Once your return is approved, we will provide you with instructions for returning the item. We offer two options:
1. Refund: You will receive a full refund for the purchase price of the returned item, excluding shipping costs, to your original payment method within [Refund Timeframe] after we receive the returned product.
2. Exchange: If you prefer an exchange, we will send the replacement item to you after receiving the returned product. Additional shipping fees may apply.
Return Shipping Costs
• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.