1. 30-Day Easy Return (Register as a PRIME SILKS member and enjoy easy returns for up to 45 days)
At Prime Silks, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a 30-day return and exchange policy for your convenience. This policy allows you to return your item within 30 days from the date of delivery and exchange it for another size, color, or style, subject to the conditions outlined below:
*Note: for registered Prime Silks Member, the easy returns for up to 45 days!
2. Eligibility for Returns and Exchanges
2.1. To be eligible for a return or exchange under this policy, the following conditions must be met:
The request for return or exchange must be made within 30 days from the date of delivery.
The product must be in its original, unused condition with all tags, labels, and packaging intact.
3. Return and Exchange Procedure
3.1. To initiate a return or exchange, please contact our customer service team at [contact email/phone] within the 30-day period. They will guide you through the process and provide you with a return authorization and shipping instructions.
3.2. Ensure that the product is securely packaged to prevent damage during transit.
4. Return Shipping
4.1. You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure that the product reaches us safely.
5. Inspection and Approval
5.1. Upon receipt of the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 2.
5.2. If the returned product meets these criteria, we will process your exchange or issue a refund based on your preference.
6. Refunds
6.1. Refunds will be issued using the same payment method used for the original purchase.
6.2. Please allow up to [number] business days for the refund to be processed and reflected in your account.
7. Exchanges
7.1. If you are opting for an exchange, we will ship the replacement item to you as soon as possible, subject to product availability.
8. Exceptions
8.1. Please note that this policy does not cover products that have been damaged due to misuse, alterations, or any other factors not related to the product’s manufacturing.