1. Shipping Costs
At Prime Silks, we aim to provide a convenient and transparent shipping experience for our customers. Our shipping costs are structured as follows:
Orders with a total value equal to or greater than A$100 are eligible for free shipping.
2-6 Business Days for Australia Shipping
For orders with a total value below A$100, a shipping fee of A$15 will apply.
2. Shipping Methods
2.1. We utilize trusted shipping partners to ensure the safe and timely delivery of your orders.
2.2. You will have the option to select your preferred shipping method during the checkout process. Shipping options and estimated delivery times will be displayed for your convenience.
3. Order Processing
3.1. Orders are typically processed within [number] business days from the date of purchase. Please note that this processing time may vary based on product availability and other factors.
3.2. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the status of your delivery.
4. Delivery Times
4.1. Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided during the checkout process.
4.2. While we make every effort to deliver your order within the estimated time frame, please be aware that delivery times are not guaranteed and may be subject to unforeseen delays, especially during peak seasons.
5. International Shipping
5.1. We offer international shipping to select countries. International shipping costs and delivery times may vary. Please refer to the international shipping information provided during checkout.
6. Tracking Your Order
6.1. To track the status of your order, use the tracking information provided in the shipping confirmation email. If you encounter any issues with tracking, please contact our customer service team for assistance.
7. Delivery Address
7.1. It is your responsibility to provide accurate delivery information when placing your order. Ensure that your shipping address and contact details are correct to avoid any delivery issues.
8. Delivery Exceptions
8.1. Please note that we are not responsible for delays or delivery failures due to factors beyond our control, such as adverse weather conditions, natural disasters, or any other unforeseen circumstances.
9. Contact Us
If you have any questions or require further information about our Shipping & Delivery Policy, please feel free to contact our customer service team